Terms & Conditions

Messaging Terms of Service

  1. Program Description

    • Insomnia IT Solutions LLC provides text messaging to communicate with business clients regarding system deployment status, scheduling IT assessments, technical support notifications, and service updates. Customers opt-in to this service strictly by executing a corporate Master Services Agreement (MSA) or signed onboarding contract; no automated or public web-form opt-ins are utilized.

  2. Message Frequency

    • Message frequency varies depending on your active support tickets and system service requests.

  3. Fees & Rates

    • Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  4. How to Opt-Out / Stop

    • You can cancel the SMS service at any time. Just text STOP to our number. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  5. How to Get Help / Support

    • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by emailing us at support@insomnia.dev.

  6. Disclaimer of Liability

    • Insomnia IT Solutions LLC and all wireless mobile carriers are not liable for delayed, misdirected, or undelivered messages sent through the service.

  7. Age Restriction

    • By executing a corporate service agreement and opting into text messaging from Insomnia IT Solutions LLC, you represent and warrant that any designated corporate representatives receiving these communications are at least 18 years of age and possess the corporate authority to consent to receiving technical communications on the business mobile numbers provided.

  8. Changes & Contact

    • We reserve the right to modify these SMS terms at any time. Any updates will be published directly to this page. For questions regarding your data or our messaging practices, please contact us at info@insomnia.dev.